Returns Policy

We offer a 100% satisfaction guarantee that if you're dissatisfied with the goods you have ordered, we will exchange them, or give you a full refund, provided that you return them to us in their original condition and packaging, unused, uneaten and intact. We reserve the right to refuse returns where it is apparent that the product has been used, or partially eaten. Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. Returns must be received by American Sweets Online with 14 days of original delivery date. Your statutory rights are not affected.


Returns Process

If you wish to return goods to us, you must contact us in advance by email [email protected], so we can give you information on how to return your goods and when we can expect it in the post from you.

Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip. Once received, items will be checked and refunds on goods and postage arranged where applicable.

You must return the goods with a note including the following information: Order number, name, address, contact telephone number and email address, return reason and details of refund or replacement required.


Return of faulty goods

If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.

Please quote your order number on the top left hand side of the package, to assist us in identification on return.

Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip. Once received, items will be checked and refunds on goods and postage arranged where applicable. American Sweets Online cannot issue refunds on simply unwanted goods due to the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched. Gift vouchers and bespoke orders cannot be exchanged or refunded.